Terms of Sale

Custom orders

If you are interested in commissioning a custom order, please get in touch with me at jessiedoedesigns@gmail.com with a detailed description of the piece you want, any specific sizes, and any relevant mood board images you feel would help me visualise exactly what you are hoping for.

 

We then have the right to either accept or decline your commission*

 

Upon accepting your commission, we will provide you with a free mock-up design** and a quote as to how much this will cost, how long it will take to ship and any other relevant information we feel is necessary to discuss.

 

At this point you may request any design changes you wish, and we will then provide you with a final design before payment in full – a contract will be issued to you stating the terms of payment and conditions. When full payment is received, the commission will be undertaken, and you will receive your order within the length of time stipulated in your contract.

 

*In an ideal world, we would LOVE to take on all ideas and work with everyone, but there are two important factors that sometimes come into play that mean we are unable to take on your request. These are 1) time frames/workload and 2) design expectancy, the latter being the trickiest – if our style isn’t in-line with what you are expecting the finished product to look like, we would rather politely and apologetically decline your request rather than do you a disservice of presenting you with a piece that isn’t what you were hoping for. Instead, we will do our utmost to direct you in the best possible direction and refer you to another artist we feel would suit your commission best.

 

**Mock-up designs will be watermarked – you may not, under no condition, use this design for personal or commercial use, or use this design to commission another artist with.

 

Delivery

Please note: Now that Brexit has unfortunately come into play, customers in the EU are now subject to import VAT on purchases over €22. Little information has been supplied to small and micro businesses such as ourselves, so it is with a heavy heart that we have decided to temporarily limit sales exclusively to the UK while the situation unfolds.

 

The cost of delivery will be displayed in your basket upon checkout.

 

We are unable to cover the cost of re-sending orders returned to us by Royal Mail due to an incomplete address provided at checkout or a non-collection.

 

Returns

If you are not happy with your order, we will of course accept a return in exchange for a full refund, excluding delivery costs*, within 14 days of delivery. The customer holds the responsibility to both pay for the cost of returning an order to us and for the item itself before it reaches us. We strongly suggest that, for your own protection, you send the item using a delivery service that insures you for the value of the parcel. If an item is returned to us in an unsellable condition, a refund will not be issued.

 

*Delivery charges will be refunded on the condition that the item you ordered is faulty.